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Prior to Returns

We thank you for your consideration to the following requirements prior to your request to return an item.

  • Please ensure your request for credit and product returns is made within 14 working days from receipt of goods.  
  • Products must be in new and resalable condition and in its original packaging.  
  • Products subject to expiry cannot be accepted if they are near or past their expiry date.
  • We do not accept returns on non-stock items and customised/special orders unless the item is faulty.
  • A 15% restocking fee will apply to all returns unless the return is faulty or due to an error by the Company.
  • Freight for product returns are the responsibility of the customer unless the product return is faulty or due to an error by the Company.
  • Due to health reasons we are unable to accept returns or exchanges of hygiene and oral product unless faulty on receipt of products.
  • Do not write any information on the original product packaging.

The Company must agree to the credit request prior to the return of the items/goods. If agreed, Customer Service will issue you a Returns Authorisation (RA) number.  

Please note: Credits for returns are issued only to the original purchaser and only following the receipt of the returned goods and associated paperwork.

Returns Request

Contact our Customer Service Department at  to request a Returns Authorisation form (RA).

Once your return form is received you will be required to:

  • Complete the RA form ensuring all mandatory fields are completed.
  • Include a copy of the original invoice together with your RA form within your shipment.
  • Write the RA number on the outside of your return shipment.
  • Ship your package to:


Elizabeth Vale Shopping Centre

Shop 6, 44 John Rice Ave,

Elizabeth Vale, SA 5112 

  • Wait to receive your credit.

If you require assistance please contact our customer service on